On the next page, we have tried to answer your possible questions in advance. If you have questions that are not yet listed here, feel free to ask.

Who can use bereavement counselling?
All the family relatives who are covered by elipsLife may use bereavement counselling.

Can I use different forms of bereavement counselling?
Yes, you can use all the forms of bereavement counselling – you don't have to choose.

Can I bring someone with me to the sessions?
Of course, you can always bring a trusted person with you to the sessions. There is no charge for this.

For how long am I entitled to bereavement counselling?
From the start of the insurance payout, you can use the bereavement counselling for three years. You can start at any time within those three years. The number of sessions of 1:1 counselling is a maximum of six, but of course, in consultation with your counsellor, you can continue the bereavement counselling afterwards at your own expense.

Can I stop the counselling at any time?
You can stop the bereavement counselling whenever you want.

Is the bereavement counselling mandatory?
The bereavement counselling is optional.

What does bereavement counselling cost?
Bereavement counselling is a service offered by elipsLife free of charge.

Will using bereavement counselling affect my payout?
Using bereavement counselling will not affect your payout.

Will I be counselled by professional bereavement counsellors?
All the bereavement counsellors are BIG-registered psychologists (i.e. registered under the Healthcare Professionals Act). This means that these psychologists are covered by the BIG Act, which monitors quality of care. Psychologists included in the BIG register have completed training after their university master's degree

Royal Doctors is a Belgian company. Are the bereavement counsellors also Belgian?
All the bereavement counsellors are Dutch. Conversations in English are also possible.

Will the content of my conversations be shared with elipsLife?

Participation is always anonymous, unless you wish otherwise. Every part of the bereavement counselling is supervised by the specialists at Royal Doctors. No information is shared with elipsLife.

What should I do if I want to use bereavement counselling?
You can apply here of via 0031 85 107 0907 or info@royaldoctors.com.