Legal
Legal Notes
Regional restrictions
Unless explicitly stated otherwise, the information here described address corporate customers domiciled in Italy. Products are mainly sold through specialized insurance brokers.
Your satisfaction with our services is important for us!
We therefore take your suggestions, comments and complaints very seriously. The quickest way to address any concerns is to contact your relationship manager or usual contact person.
How to file complaints and resolve disputes
- To the insurance Company
For any complaint relating to the Insurance contract, the complainant may apply directly in writing (by post, fax or e-mail) to the Company's Complaints Department:
Elips Life Ltd.
(Complaints Office)
Via San Prospero, 1 - 20121 Milan, Italy
Fax: +39 02 82 958909
e-mail: reclami@pec.elipslife.comspecifying in writing and in detail the reasons and facts invoked. The Company will reply to the complainant within and no later than 45 (forty-five) days from receipt of the complaint.
- To IVASS (italian Authority)
If the complainant is not satisfied with the outcome of the complaint or if no response is received within 45 days, the complainant may write to:
IVASS - Consumer Protection Service
Via del Quirinale, 21 - 00187 Rome.
The complaint must be sent to IVASS by post or by fax to 06.42.133.206.
The complaint may also be submitted via PEC to the certified email address tutela.consumatore@pec.ivass.it.
The following complaint form can be used: http://www.ivass.it/ivass_cms/docs/F2180/Allegato2_Guida ai reclami.pdf
Info on: www.ivass.it. - To FMA (Liechtenstein Authority)
Complaints that may be addressed to IVASS, may also be addressed to the Supervisory Authority of the Company's country of origin (Liechtenstein), namely, in accordance with its provisions, to the
Financial Market Authority (FMA) of Liechtenstein
Landstrasse 109, Postfach 279
9490 Vaduz, Liechtenstein
Phone +423 236 7373 - Fax +423 236 7374 - Email: info@fma-li.li
Please note that in the event that the complaint is not or only partially upheld, the right to appeal to the Judicial Authorities shall remain unaffected.
Before going to Court, alternative dispute resolution systems may be used:
- Mediation: by contacting a Mediation Body among those listed by the Ministry of Justice, which can be consulted at www.giustizia.it (Law 9/8/2013, no. 98).
- Assisted Negotiation: By requesting your lawyer to the company.
- Other alternative dispute resolution systems: For the resolution of cross-border disputes, the complaint may be submitted directly to the competent foreign system, i.e. the system of the country in which the insurance company that issued the contract is based (which can be found by accessing the website http://www.ec.europa.eu/fin-net) or to IVASS, which will forward it to the system and inform the complainant.